Everything you need to know as a tenant
Welcome to our tenant FAQ page. Here you’ll find clear answers about applications, deposits, rent, maintenance, and move-out steps so you can feel confident throughout your leasing experience.
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Helpful guidance for common leasing questions.
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Learn what to expect from applications and deposits.
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We’re ready to help if you need more details.
Can you hold a place before I apply?
Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.
Do I pay first month’s rent and last month’s rent with my security deposit?
Move-in costs vary by property. Typically, tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require last month’s rent.
How old do you have to be to apply?
Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older.
Is the deposit refundable?
Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.
Who needs a cosigner?
A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement.
You have a property I want to rent. How do I apply?
Applications can typically be submitted online or in person. A completed application, application fee, and necessary documentation such as proof of income and identification are required.
How do I pay rent?
Rent payments can usually be made online through a tenant portal, by automatic bank transfer, or by check or money order, depending on the property’s payment options.
I want to get a pet. What should I do?
Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions.
I want to move out, but my roommate wants to stay. What should I do?
Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.
My lease expiration is coming and I want to move out. What do I do?
Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.
Who is responsible for paying for repairs and maintenance requests?
The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels.
Still have a question?
Our team is happy to help with leasing questions, maintenance concerns, and next steps.